Key findings 1
We asked our survey respondents about the focus of their current, recent or planned finance transformation programmes, and what they related to. The top results related to improving internal reporting, such as management accounts (21%), improving functional operations such as finance processing (20%) and data and analytics (19%) (Figure 5).
Figure 5
Elsewhere in the business, the main focus of transformation programmes was similar: developing more effective internal operations (25%), followed by data and analytics (20%), external customer experience (19%) and internal reporting (18%) (Figure 6).
Figure 6
Organisations clearly recognise the need to improve and monitor their performance. When respondents were asked for their top three priorities for transformation programmes, almost two-thirds (65%) stated efficiency savings. More than half (52%) of respondents placed improved reporting, and 41% cost savings among their transformation priorities (Figure 7).
Figure 7
