Your AI journey
AI is here to stay. Governments at all levels are effectively engaging their resources and stakeholders to bring increased success and efficiency to AI outputs.
AI is frequently listed as a top concern for executives in all areas of practice. The public sector is no different, as governments would ideally like to increase efficiency and productivity and proactively identify solutions to problems, all with sophisticated technology that improves accuracy and reduces reporting errors. However, as part of this shift, governments must address paper-based and other existing antiquated systems, a current lack of knowledge on technological security, and a need to upskill employees and upgrade the talent pool to best deploy these improvements in technology. How can we (fiscal stewards of our communities and those responsible for the public’s trust) adopt AI and the generative tools that are forthcoming? And although a bot can be programmed to ‘guess’ what you are going to write, providing suggestions and appropriate spelling and grammar, how does this work within the accounting function?
Artificial intelligence is making significant positive impacts across all levels of the public sector, transforming government operations and delivery of service. Administrative processes are being streamlined as data analysis, process automation, and predictive analysis enhance decision-making. Government agencies are leveraging AI for improved citizen services in many forms (e.g., law enforcement, health care, utilities). Overall, AI is contributing to increased efficiency, transparency, and effectiveness in the public sector, which fosters improvements in governance and services for citizens.
Success relies on the adoption of cost-effective strategies to integrate AI. This comes via collaboration and sharing existing resources and access to platforms and common frameworks with both internal and external partners. Open-source AI solutions take advantage of no-cost or low-cost software, which minimises expenses and can support the needs of the government entity. Public-private partnerships benefit through the development of innovative technologies, with the government entity bearing the full and expensive cost.
Seven ways to begin the AI journey
Embarking on an AI journey in the public sector requires a strategic and systematic approach.
The following are ways government entities can initiate their AI adoption:
1.
Identify programs, departments, and functions that would easily benefit from AI. Clearly articulate the goals and objectives in areas where AI can enhance efficiency, improve services, or address key issues.
2.
Pilot a small test project for your AI initiatives. This allows you to learn from practical experience, identify challenges, and mitigate risks before scaling up.
3.
Develop a strategy with timelines for specific departments and services, as well as robust governance practices, and make all stakeholders aware of expectations.
4.
Educate direct users as well as consumers and other departments not yet affected. Investing in in-house training programs and developing a skilled workforce is crucial for successful adoption.
5.
Perform a risk assessment with focus on how AI can make improvements while also including the necessity for new and upgraded cyber security controls to address privacy concerns.
6.
Leverage open-source AI tools and frameworks to reduce costs and promote collaboration. Open-source communities often contribute to the development of standardised and customisable solutions.
7.
Stay informed about and compliant with existing regulations, standards, best practices, latest developments, and emerging technologies to update your AI strategy.
These activities lay the foundation for a successful AI journey, promoting innovation, efficiency, and improved services. Get started today!
